Privacy policy

Privacy Policy

Last Updated:[19-08-2026]

At VEZORA  we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain consent or rely on another lawful basis permitted under applicable law before processing your personal data.

1. Information We Collect

Depending on how you interact with VEZORA, we may collect the following categories of information:

A. Information You Provide

When you create an account, place an order, contact us, subscribe to communications, or use certain features of our website, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Order and purchase details

  • Payment-related information

  • Account login information

  • Customer service communications

  • Product reviews, feedback, or other information you voluntarily provide

We do not intentionally collect personal information that is unnecessary for providing our services.

B. Payment Information

When you make a purchase, payments may be processed by third-party payment providers.

Depending on the payment method you choose, the payment provider may collect and process information such as card, bank, UPI, or other payment details.

Where payment processing is handled by a third party, we may receive information necessary to confirm and fulfil your transaction, but we generally do not store complete card or banking credentials on our own systems.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location information

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interaction and usage information

  • Cookies and similar technologies

This information may be used to maintain website functionality, security, performance, and analytics.

2. How We Use Your Information

We may process personal information for purposes including:

  • Creating and managing customer accounts

  • Processing and fulfilling orders

  • Processing payments

  • Delivering products

  • Providing order updates and notifications

  • Handling returns, refunds, cancellations, and exchanges

  • Providing customer support

  • Responding to questions and requests

  • Improving our products, services, and website

  • Personalising your shopping experience

  • Detecting and preventing fraud, abuse, and security incidents

  • Maintaining website security

  • Understanding website usage and performance

  • Sending promotional communications where permitted and where you have provided the required consent

  • Complying with applicable legal, tax, accounting, regulatory, and law-enforcement requirements

  • Protecting our legal rights and preventing misuse of our services

We aim to collect and use personal data only for legitimate and reasonably necessary purposes.

3. Consent and Your Choices

Where we rely on consent to process your personal data, consent will be requested through an appropriate affirmative action.

You may withdraw consent where applicable. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services. For example, if information is necessary to fulfil an existing order, we may continue processing that information where permitted or required by applicable law.

4. Cookies and Similar Technologies

VEZORA may use cookies, pixels, tags, local storage, and similar technologies.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember your preferences

  • Keep you signed in

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising and marketing effectiveness

  • Provide relevant content or advertisements where applicable

  • Detect fraudulent or suspicious activity

Some cookies are necessary for the website to function, while others may be used for analytics or marketing.

You can manage certain cookie preferences through your browser settings or through cookie-management tools made available on our website. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use trusted third-party service providers to operate and improve our business.

These may include:

  • Shopify and website infrastructure providers

  • Payment gateways and payment processors

  • Shipping and logistics providers

  • Email and communication providers

  • Customer-support services

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud-prevention and security providers

  • Cloud-storage and technology providers

These service providers may process information on our behalf or independently according to their own privacy policies and applicable legal requirements.

We aim to share only information reasonably necessary for the relevant service.

Third-party services may have their own privacy policies and terms. We encourage you to review them where appropriate.

6. Sharing of Personal Information

We may disclose personal information when reasonably necessary to:

  • Fulfil and deliver your orders

  • Process payments

  • Provide customer support

  • Operate our website and business

  • Prevent fraud or security threats

  • Comply with applicable law, court orders, or lawful government requests

  • Protect our rights, property, customers, or business

  • Complete a merger, acquisition, restructuring, financing, or sale of business assets

  • Provide services through authorised vendors and service providers

We do not intend to sell your personal information as a standalone commercial product.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the circumstances, these measures may include:

  • Access controls

  • Authentication and account-security measures

  • Encryption or secure transmission where appropriate

  • Security monitoring

  • Restricted employee and service-provider access

  • Secure payment processing through appropriate providers

  • Regular review of security practices

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorisation.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with tax, accounting, legal, and regulatory obligations

  • Enforce our agreements

  • Protect our legitimate interests

When personal information is no longer required, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law and our retention practices.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal data, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal data where applicable

  • Withdraw consent where processing is based on consent

  • Exercise applicable rights regarding your personal data

  • Request assistance in exercising your rights

  • Raise a grievance regarding our handling of your personal data

Requests may be subject to reasonable verification requirements to protect your account and personal information.

To exercise an applicable right, contact us using the details provided in the Contact Us section below.

We will handle requests in accordance with applicable Indian law and applicable timelines.

10. Children's Privacy

Our services are intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

11. International Data Transfers

Some of our service providers or technology partners may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable law and our contractual arrangements with service providers.

12. Third-Party Websites and Links

Our website may contain links to websites, applications, payment services, social-media platforms, or other third-party services.

If you follow a third-party link, that service will operate under its own privacy policy and terms.

VEZORA is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

13. Marketing Communications

Where permitted by applicable law, we may send you information about products, offers, promotions, or other VEZORA updates.

You may opt out of promotional email communications by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, account-security messages, or responses to customer-support requests.

14. Data Breaches and Security Incidents

If we become aware of a personal-data breach or security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident to the relevant authorities and/or affected individuals as required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by law, we may provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

Important Note

This Privacy Policy is intended as a general template for an Indian e-commerce business. It should be customised to match the actual services, Shopify configuration, payment gateways, analytics tools, advertising platforms, shipping partners, customer-support systems, and data practices used by [VEZORA].

Applicable Indian privacy and e-commerce requirements include the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.