Return & Refund Policy

Last Updated: 19-08-2026

At VEZORA, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we will work with you to provide a fair resolution in accordance with this policy and applicable Indian law.

1. Return Eligibility

To be eligible for a return, the product should generally:

• Be within the applicable return period.
• Be unused and in reasonable/original condition.
• Include original packaging, tags, accessories, manuals, or other items where applicable.
• Be accompanied by the order number or proof of purchase.
• Not fall under our non-returnable product categories.

Some products may have specific return conditions shown on their product page or at checkout.

Return period: [2 days] from the date of delivery.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable Indian law.

2. How to Request a Return

To request a return, contact us at:

Email: [kishoreprr47@gmail.com]

Please include:

• Order number
• Product name
• Reason for return
• Photos or videos, if applicable
• Any other information we reasonably request

We will review your request and provide return instructions if the product qualifies.

Please do not send products back without first contacting us, as unauthorised returns may cause delays in processing your refund.

3. Return Processing Time

Once we receive your return request, we aim to respond within [few mints].

After the returned product is received, we may inspect it to confirm that it meets the applicable return conditions.

Once the return is approved, we will initiate the applicable refund or replacement.

4. Refund Process and Timing

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase, where possible.

Refund processing time: [few mints] after return approval.

Actual crediting time may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

If a refund is delayed beyond the stated timeframe, please contact us at [kishoreprr47@gmail.com].

5. Exchanges

Where available, we may offer an exchange for:

• A different size
• A different colour
• A replacement of the same product
• A replacement for a defective or damaged product

Exchange availability depends on product availability and the applicable product-specific return conditions.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

6. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at [kishoreprr47@gmail.com].

We may request photographs or a short video showing:

• The package
• Shipping label
• Product condition
• Damage or defect
• Incorrect product received

Depending on the circumstances, we may provide a replacement, exchange, refund, or other appropriate resolution.

For damaged packages, we recommend keeping the original packaging until the issue has been resolved.

7. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, customisation, or applicable law.

Examples may include:

• Personal-care or hygiene products where applicable
• Products that have been used or damaged after delivery
• Customised or personalised products
• Products specifically identified as non-returnable on their product page
• Items missing required accessories or original packaging where those are necessary for the return
• Gift cards or digital products, where applicable

The specific product listing may contain additional return restrictions.

8. Return Shipping Costs

For products that are damaged, defective, incorrect, or incorrectly supplied by VEZORA, we will make reasonable efforts to arrange or reimburse eligible return shipping costs as appropriate.

For returns made due to change of mind, incorrect size selection, or other customer preference, return shipping costs may be the customer's responsibility unless otherwise stated.

Any applicable return shipping charges will be communicated before the return is processed.

9. Products Damaged After Delivery

We may not be able to accept a return where a product has been damaged through misuse, improper handling, accidental damage, unauthorised modification, or normal wear and tear after delivery.

This does not affect any rights you may have under applicable law or any applicable manufacturer warranty.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [kishoreprr47@gmail.com].

Cancellation may not be possible once an order has been packed, shipped, or entered the fulfilment process.

If cancellation is accepted after payment has been received, any applicable refund will be processed according to this policy and applicable law.

Our Promise

We believe customers should feel confident when shopping with VEZORA. We aim to handle every eligible return and refund fairly, transparently, and promptly, while protecting both our customers and our business from misuse of the return system.

Last Updated: 19-08-2026