Terms of service

Terms of Service

Last Updated: 19-08-2026

Welcome to VEZORA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

For purposes of these Terms, **we refer to [VEZORA], and **customer refers to any person accessing or purchasing from our website.

1. Account Terms

You may be required to provide certain information to create an account or place an order.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your account and login information secure.

  • Update your information when necessary.

  • Notify us promptly if you believe your account has been accessed without authorisation.

  • Be responsible for activity carried out through your account.

You must not create an account using false information or impersonate another person.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

2. Eligibility

You must be legally capable of entering into a binding transaction under applicable Indian law to purchase products from VEZORA.

If you are below the applicable legal age, you should use our services only with the involvement and supervision of a parent or legal guardian where required by law.

3. Products and Descriptions

We make reasonable efforts to ensure that product names, descriptions, specifications, images, colours, sizes, and other information displayed on our website are accurate.

However, product colours may appear differently depending on your device or screen settings.

Minor variations in appearance, packaging, dimensions, or specifications may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, or other fees depending on how the price is displayed at checkout.

The final amount payable will be shown before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted, except where correction of an obvious pricing error is required.

Payments may be processed through third-party payment providers, including payment gateways supported by our Shopify store.

You agree to provide valid and authorised payment information.

If a payment fails, is reversed, disputed, or is not successfully received, we may delay or cancel the relevant order.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After you place an order, we may send an order confirmation acknowledging that we have received your request.

An order is not necessarily accepted merely because you receive an order confirmation.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product availability

  • Pricing or listing errors

  • Payment problems

  • Suspected fraud or unauthorised activity

  • Incorrect customer or delivery information

  • Duplicate orders

  • Violation of these Terms

  • Legal or regulatory requirements

If we cancel an order after payment has been received, we will process an applicable refund using the relevant payment method or another appropriate method.

6. Shipping and Delivery

We deliver products to locations supported by our shipping partners and displayed or made available at checkout.

Estimated delivery times are provided for guidance and may vary depending on:

  • Delivery location

  • Product availability

  • Courier or logistics provider

  • Weather conditions

  • Public holidays

  • Natural events

  • Transportation delays

  • Government restrictions

  • Other circumstances outside our reasonable control

Typical delivery time:

[7] business days after order processing, unless a different delivery estimate is displayed at checkout.

We are not responsible for delays caused by circumstances beyond our reasonable control.

You are responsible for providing an accurate and complete delivery address and contact information.

If an order cannot be delivered because the address or contact details provided are incorrect, incomplete, or inaccessible, additional delivery charges or other consequences may apply where permitted by law.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our applicable Return and Refund Policy.

Before returning a product, customers should follow the return instructions provided by VEZORA.

Depending on the product and applicable law, certain products may not be eligible for return or exchange.

Products returned may be required to:

  • Be unused or in acceptable condition

  • Include original packaging where applicable

  • Include accessories, tags, manuals, or other included items

  • Meet any product-specific return requirements

If an item arrives damaged, defective, incorrect, or incomplete, please contact us at [kishoreprr47@gmail.com]** within 2 day of delivery and provide the requested information or photographs.**

Approved refunds will generally be processed through the original payment method or another appropriate method.

Refund processing times may vary depending on the payment provider and banking institution.

Nothing in these Terms is intended to restrict any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

8. Order Cancellation

You may request cancellation of an order by contacting us at kishoreprr47@gmail.com as soon as possible.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise entered fulfilment.

Where cancellation is accepted and payment has already been received, an applicable refund will be processed in accordance with our refund policy and applicable law.

9. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent activity.

  • Provide false, misleading, or deceptive information.

  • Impersonate another person or business.

  • Attempt to gain unauthorised access to our website, accounts, systems, or databases.

  • Interfere with or disrupt the operation or security of our website.

  • Upload or transmit malicious software, viruses, or harmful code.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Use automated systems to access the website in a manner that places unreasonable load on our systems.

  • Abuse promotional offers, discounts, refunds, or payment systems.

  • Use our services for any unlawful or fraudulent purpose.

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

10. Intellectual Property

All content on the VEZORA website, including logos, brand names, text, graphics, photographs, product images, designs, icons, videos, layouts, and other materials, is owned by or licensed to VEZORA unless otherwise stated.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. User Reviews and Content

If you submit reviews, photographs, comments, feedback, or other content to VEZORA, you represent that you have the necessary rights to provide that content.

You agree not to submit content that is:

  • False or misleading

  • Defamatory

  • Abusive or threatening

  • Infringing of another person's intellectual-property rights

  • Unlawful

  • Malicious or harmful

  • Promotional spam

By submitting content, you grant VEZORA a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, communication providers, and other technology services.

Your use of third-party services may be subject to their respective terms and privacy policies.

VEZORA is not responsible for the independent policies or actions of third-party service providers except to the extent required by applicable law.

13. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that:

  • The website will always be available without interruption.

  • All information will always be error-free.

  • Products will always be available.

  • Website content will always be current.

  • The website will be free from every possible technical issue or security vulnerability.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, VEZORA will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products where such liability may lawfully be excluded.

This may include losses resulting from website interruptions, third-party service failures, delivery delays, or circumstances beyond our reasonable control.

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable Indian law, including liability arising from fraud, wilful misconduct, or non-excludable consumer rights.

15. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, flood, epidemics, strikes, transportation disruptions, government restrictions, internet or telecommunications failures, or other similar events.

We will take reasonable steps to minimise the impact of such events where practicable.

16. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to customers, disputes arising from these Terms or transactions with VEZORA will be subject to the jurisdiction of the competent courts at:

[SIDDAPURA CITY,KARNATAKA STATE, INDIA]

Nothing in this section is intended to deprive a consumer of any mandatory rights or remedies available under applicable Indian law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by law.

Important Notice

This document is a general Terms of Service template for an Indian e-commerce store. Before publishing it, customise it to match your actual Shopify settings, payment gateway, shipping arrangements, return/refund policy, product categories, business structure, and applicable Indian legal requirements.

This document should not be treated as a substitute for advice from a qualified Indian lawyer, particularly if VEZORA will sell regulated, age-restricted, imported, branded, or otherwise specialised products.